jtea9's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn how jtea9 collects, uses, and keeps your data secure.
1. Policy Overview
This privacy policy ("Policy") applies between the authority operating the jtea9 platform and all users ("you" or "user") of our website jtea9.lat. The purpose of this Policy is to clearly inform you about what kind of information we collect about you, how we use it, who we share it with, and what your rights are.
jtea9 believes that privacy is a fundamental right. Our platform is protected by SSL encryption and modern security technology. When you use our site, you are considered to have accepted the terms of this Policy. If this Policy changes, we will notify you in a timely manner.
Information We Collect
2. What Information We Collect
jtea9 collects various types of information to operate its services properly. This information falls into two categories — what you provide voluntarily and what our system collects automatically.
2.1 Information You Provide
- Name, email address, and date of birth (at the time of account registration)
- Mobile number and contact address
- National ID card or passport details for identity verification
- Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
- Your messages and attachments when contacting the support team
- Information provided in self-exclusion or responsible gaming requests
2.2 Automatically Collected Information
- IP address and device type (mobile, tablet, desktop)
- Browser type and operating system version
- Cookies and session data — to save your preferences and login state
- Activity logs on the site — page views, click patterns, and session duration
- Referral source — the link you followed to reach our site
3. How Your Information Is Used
jtea9 uses your information only for fair and lawful purposes. We never sell your information to third parties.
Service Operations
Creating your account, verifying logins, processing deposits and withdrawals, and maintaining your gaming history.
Security & Fraud Prevention
Monitoring and verification to prevent unauthorized access, fraud, and money laundering.
Customer Support
Resolving your issues and handling complaints through 24/7 live chat and email support.
Platform Improvement
Analyzing user experience to improve the site's functionality, speed, and features.
Legal Compliance
Storing and disclosing information as required to comply with applicable laws and regulations.
Bonuses & Promotions
Accurately delivering and tracking bonuses, cashback, and VIP benefits applicable to you.
4. Cookies & Tracking Technology
jtea9 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential Cookies: Required to keep your login session active and maintain security.
- Functional Cookies: Remember your language preference and other settings.
- Analytics Cookies: Help us review site traffic and usage patterns.
- Marketing Cookies: Used to show relevant ads based on your interests.
4.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly. Refer to your browser's help section for guidance on managing cookies.
5. Sharing Information with Third Parties
jtea9 never sells or rents your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment Processors: Necessary transaction details are shared with bKash, Nagad, Rocket, Upay, and relevant banking authorities to complete financial transactions.
- Technology Partners: Hosting, cloud storage, and cybersecurity service providers operate under contractual confidentiality obligations.
- Game Software Providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft may access specific gaming data to verify game fairness.
- Legal Authorities: Information may be provided to regulatory bodies to comply with court orders or applicable law.
- Corporate Changes: In the event of a merger or acquisition, information may be transferred after notifying you in advance.
In all of the above cases, third parties will receive only the minimum information necessary for the specific purpose, and they are bound by their own confidentiality obligations.
6. Data Security & Protection
jtea9 places the highest importance on the security of your personal and financial information. Our security framework includes:
- SSL/TLS Encryption: All data transfers between you and our servers are encrypted.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication: Additional identity verification for account access and large transactions.
- Regular Security Audits: Routine vulnerability assessments conducted by cybersecurity specialists.
- Data Center Protection: Servers are secured at both physical and digital levels.
- Access Controls: Only authorized staff can access specific data.
While we take every precaution, no method on the internet is 100% secure. To protect your own account, use a strong password and never share your login details with anyone.
7. How Long Your Information Is Retained
jtea9 stores your information only for as long as necessary. General guidelines are as follows:
- Active Accounts: All relevant information is retained for as long as the account is active.
- Closed Accounts: After an account is closed, core information may be retained for as long as needed to meet legal and regulatory requirements.
- Financial Records: Details of all financial transactions are retained for the long term to assist with audits and dispute resolution.
- Support Communications: Customer service conversations are retained for an adequate period.
- Marketing Data: Marketing-related information is deleted if you withdraw your consent.
8. Your Rights as a User
As a jtea9 user, you have the following rights over your personal information:
8.1 Right to Know
You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your information.
8.2 Right to Correction
If your information is incomplete or incorrect, you can have it corrected. Some details can be changed directly in your account settings; for others, please notify the support team.
8.3 Right to Deletion
In certain circumstances, you may request that your data be deleted. However, some data must be retained due to legal and regulatory requirements.
8.4 Right to Restrict Processing
In certain circumstances, you may place restrictions on the processing of your data, such as during a dispute over the accuracy of the data.
8.5 Right to Opt Out of Marketing
You may opt out of receiving promotional communications at any time. Even after opting out, transactional and important security alert messages may continue to be sent.
To exercise these rights, please contact our support team. Your request will be processed within a reasonable timeframe.
9. Protection of Minors
jtea9 is a platform for users aged 21 and above only. We actively prevent minors from participating. To this end, we take the following steps:
- Verifying date of birth at registration and confirming age through identity documents.
- Temporarily suspending suspicious accounts and sending requests for age verification.
- Not knowingly collecting information from any minor, and immediately deleting it if collected.
If you believe a minor is using our platform, please notify our support team immediately.
10. International Transfer of Information
jtea9's services are primarily for users in Bangladesh. However, some technology partners may be located in other countries, which means your information may be transferred to or stored in those countries.
For such transfers, we ensure that third parties maintain adequate data protection measures and follow international standards. All service providers contracted with us are subject to strict confidentiality obligations.
11. Changes to This Policy
jtea9 may update this privacy policy from time to time. Reasons for changes may include:
- New features or technology being added to our services
- Keeping up with legal or regulatory changes
- Clarifying the policy based on user feedback and review
- Improvements to security standards
For significant changes, we will notify you by email or via a platform notification. Continued use of the site after changes will be considered acceptance of the updated policy.
The "Last updated" date at the top of the page indicates when the policy was most recently changed.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
Privacy-Related Contact
Your privacy is important to us. jtea9 is always committed to protecting your information and we take any of your concerns with the utmost seriousness.